Ordering & Dispatch
As our products are sourced from small, speciality producers and in most cases are produced to order especially for you, please allow up to 7 working days from ordering for us to dispatch goods.
We cannot make deliveries on Sundays or Mondays. Most orders will be despatched on a Wednesday to arrive Thursday. If this will be inconvenient for you please do contact us and we will try to make alternative arrangements. We will do our best to fulfil all requests according to product availability.
Non-UK Mainland Delivery Charges
Please note the delivery charge of £9.95 covers UK mainland only.
Delivery to non-UK mainland destinations incur the following charge:
N.IRELAND/ ISLE OF MAN/ SCOTTISH ISLANDS/ISLES OF SCILLY £15.95
EIRE/CHANNEL ISLANDS £ 29.95
We regret that we are unable to send goods beyond the UK.
All orders are sent by overnight courier. They will be advised to ‘leave safe’ if there is nobody in to sign for the goods. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering.
Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.
It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order.
We cannot accept responsibility for addresses provided incorrectly.
Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.
Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 5pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our upmost to track the parcel and ascertain an estimated time of arrrival.
It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 2 working days.
All products are produced in nut environments and could possibly be contaminated with nuts.
Cancellations and Returns
As our products are supplied fresh and produced to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor.
Our suppliers are small-scale, independent producers; therefore all products are subject to availability. In the event of a product being temporarily unavailable, we will forward your main order, followed by the rest of your order as soon as possible. There will be no extra charge for this service. If, for reasons beyond our control, a product is unobtainable we will contact you to arrange an alternative or refund as soon as possible.
Apart from using your personal information to process any orders you may place, if you provide Forman & Field with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please contact us.